Operations Engine

Agents do the work. People approve what matters.

Multi-step work that crosses five systems and three inboxes. Agents read, decide and update your systems, and stop for a person before anything consequential.

The problem

Work gets stuck between your systems.

A single request crosses email, the CRM, a spreadsheet and the ERP, and waits at every handoff for someone to notice it.

Five systems

A request touches email, the CRM, a spreadsheet and the ERP before it is done.

Waiting to be noticed

Each handoff waits for someone to see it.

No single view

Nobody can say where a request is right now.

How it works

From inputs to approved actions.

01Inputs

What it connects to.

01
ERP and CRM
02
Email and WhatsApp
03
Spreadsheets and forms
04
APIs to your other systems
02Intelligence

What it works out.

01
Understands the request
02
Decides the next step
03
Fills the gaps from your systems
04
Knows when to escalate
03Actions

What it does.

01
Creates and updates records
02
Drafts and sends replies
03
Assigns work and chases what is late
04
Closes the loop and confirms
04Controls

What people keep.

01
Approval gates on pricing, discounts, payments and contracts
02
Role-based access
03
An audit trail for every action
04
Escalation to a person on anything unclear

Outcomes

What changes.

Nothing waits to be chased

Requests move on their own.

Handoffs stop stalling

The next step starts when the last one ends.

One view of everything

Where each request is, right now.

No figures are quoted here because no deployments have been completed yet. The Diagnostic estimates the value for your own workflow before anything is built.

Use cases

Where it starts.

Quote to orderFrom enquiry to confirmed order.
OnboardingCustomers, suppliers and staff.
Approvals and escalationsRouted, chased, recorded.
Purchase requestsRaised, checked, approved.
Service ticketsLogged, assigned, resolved.
RenewalsSpotted early, actioned on time.

Works with

SAPSalesforceHubSpotZohoMicrosoft 365Google WorkspaceWhatsAppSlack

Deployment

Runs where your data has to stay.

Managed cloud

We host and run it for you.

The fastest way to start.

Your cloud

Inside your own AWS, Azure or Google Cloud account.

Under your keys and your policies.

On-premise

On your own servers with open models.

Nothing leaves your network.

Any model, chosen per task. Commercial or open-source, picked for accuracy, cost, speed and risk. Never locked to one vendor.

Find the workflow that waits the longest.

Tell us where work is slow, manual or expensive. We reply within one working day to arrange a call.